Effective Date: 13 May 2026

Welcome to Heidi’s Dried Fruit and Nuts. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or place an order with us.

1. Information We Collect

We may collect the following personal information when you use our website or place an order:

• Full name
• Contact number
• Email address
• Delivery address
• Billing information
• Order history
• Payment confirmation details
• Any information voluntarily submitted through contact forms or email communication

We may also collect non-personal information such as:

• Browser type
• Device information
• IP address
• Website usage data through cookies and analytics tools

2. How We Use Your Information

Your information is used to:

• Process and deliver orders
• Communicate with you regarding your purchases
• Provide customer support
• Improve our website and services
• Send order updates and delivery notifications
• Comply with legal and regulatory obligations

We will only use your personal information for purposes directly related to our business relationship with you.

3. Payment Information

We do not store your full banking or card details on our website. Payments may be processed through secure third-party payment providers. Please refer to the relevant payment provider’s privacy policy for more information on how your payment data is handled.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic and performance

You can choose to disable cookies through your browser settings, although some website features may not function correctly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with:

• Delivery and courier service providers
• Payment processing providers
• Service providers assisting with website hosting or technical support
• Authorities where required by law

All third parties are required to keep your information secure and confidential.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration or destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

Under applicable South African privacy laws, you may request to:

• Access your personal information
• Correct or update your information
• Request deletion of your personal data
• Object to certain processing activities
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

8. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil orders
• Maintain business records
• Comply with legal, tax, and regulatory requirements

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Heidi’s Dried Fruit and Nuts
📧 admin2@heidis.co.za
🌐 www.heidisdriedfruitandnuts.co.za